United Airlines has introduced a new rule requiring passengers to use headphones when listening to audio or watching videos on personal devices. This update was added to its Contract of Carriage, the agreement that defines passenger behavior and airline responsibilities.

The rule is now part of “Refusal of Transport,” meaning passengers who ignore it could be denied boarding, removed from a flight, or even banned from future travel. Previously, headphone use was encouraged but not strictly enforced.

The change comes as more passengers stream content during flights, especially with faster onboard internet. Loud audio has become a common complaint, and the airline wants to reduce disturbances in the cabin. As noted, it “has always encouraged customers to use headphones,” but now the rule carries consequences.

Flight attendants now have clearer authority to enforce this policy. Passengers without headphones may request free earbuds if available, helping them comply without issues.

Reactions have been mixed. Many travelers support the rule, calling it “a long-overdue formalization of what polite travelers already do.” Others worry it may be too strict in certain situations.

Overall, the policy reflects changing travel habits and aims to create a quieter, more comfortable environment for everyone on board.